FREQUENTLY ASKED QUESTIONS

Customer Service

For questions, tips or help you can email our customer service on info@joheath.com.

What is Sustainable Leather?

Sustainable leather is tanned without the use of harmful chemicals and has no synthetic top finish. Instead of the traditional hazardous chemicals, a combination of harmless synthetic agents and natural extracts are used.

Compared with traditionally tanned and dyed leather (which has heavy metals in its formulation) the durability is similar. The essential difference, however, is that at the end of its lifecycle, the organically processed leather will reintegrate with nature at a much higher speed than traditional hides and without contamination from the heavy metals. 

Due to the altered more natural tanning process, it is not a smooth or a flawless finish and scratching will occur. Irregularities in colour are also common which makes each product unique and gives each piece its own character over time. 

What is Organic Cotton?

Organic cotton is naturally cultivated cotton without the use of synthetic agricultural chemicals such as fertilisers or pesticides. As a result, organic cotton is grown without leaving the soil, air and water contaminated from harmful chemicals. It also produces around 46% less carbon dioxide compared to conventional cotton. 

What is Sustainable Fish Skin?

The fish leather we use for our handbags and accessories has been sourced as a by-product from the food industry (which would otherwise by thrown away). The fish leather used, solely originates from tracked and regulated skins. We have worked with our local producers to ensure that the suppliers maintain international sanitary standards and well-being practices, helping protect the fish, the fishermens' famillies and nature itself.

The fish skin tannery skilfully combines the need for an aesthetically pleasing product with practices which give the utmost respect for the surrounding ecosystem and environment. The fish skins are tanned organically and metal-free. The water that then runs out of the tannery goes straight into irrigation with minimal negative impact on the surrounding environment.  

Is your packaging sustainable?

Yes, our packaging is made from recycled material and is fully recyclable. 

Where are your products made?

Jo’s beautiful bags and accessories are made by partners in India and Brazil. Jo has long standing, trusted relationships with these producers.

Delivery time

When will my package be delivered?

 

Your package typically arrives from Jo Heath within 2-4 business days depending on where you are in the world. Deliveries to countries such as US, Australia, China and South Africa can take up to 10 working days.

Shipping Costs

What are the shipping costs?

Shipping costs vary depending on order value and destination. Prices are shown during the checkout process.

Payment Options

What payment options are there? 

  • We accept all Dutch debit cards via iDeal payments
  • We accept Mastercard and Visa Credit Cards
  • You can pay using PayPal, either with your own established account or with a credit card
Return

Can I change or cancel my order?

For such requests please email our customer service on info@joheath.com.

Customs and Imports

If your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery, please refer to your local customs office for more details of charges. These taxes, charges and duties are not included in your purchase price and are your responsibility. 

BREXIT – Please note, duties and taxes have also changed for the UK. The duties and taxes will be calculated on the price of the goods, local taxes, postage, packing and insurance.