Returns Policy

NOTE: For the avoidance of doubt if you are ordering product from outside of the European Union (EU) please be note that no right of cancellation applies to you. Your only rights to return product are set out in this clause 7.

7.1 You must upon receipt immediately check all Product you receive against your order. If the Product you receive is damaged, defective or in any way incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post or e-mail only) as soon as possible but in any case within a reasonable period of time. Product must be returned with its original packaging and any footwear must be tried on carpeted surfaces only. Product must be unused, unworn and in an unaltered condition.

7.2 We may also agree to allow any product not falling within the above to be exchanged once following purchase subject to the requirements set out in clauses 7.3 and 7.4 below.

7.3 To return a product you will need to email us first: jo@joheath.com

Kindly take your return to the nearest Post NL office  and make sure you keep a note of your tracking until your return has been fully processed.

If you wish to use alternative means then please send your return to the address detailed in our email to you, and send details of your tracking to jo@joheath.com

7.4 Any return must be made in a single delivery shipment and any fragmented returns may incur additional costs payable by you to us. It is imperative that you follow our instructions for the return of your items and that all goods are shipped back to us within 14 days of delivery.

7.5 If you have purchased Product from us from the US or Australia you are wholly responsible for the payment of all taxes and duties on any supply of product. We cannot under any circumstances refund such taxes/duties. You must deal with this application directly with the appropriate authority.

7.6 We recommend that you retain proof of sending, in case of a dispute.

7.7 Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged or degraded on return.

7.8 Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

7.9 This returns policy does not affect your legal and statutory rights.